FAQ

Frequently Asked Questions

GENERAL

What does unfiltered mean?

Many large breweries, and some small ones, filter their beer, which can strip the beer of vitamins and minerals. At Muskoka, we prefer for our beer to be as natural as possible, which is why we leave these important sources of nutrients in your beer.

In 2013, we purchased a Centrifuge, one of the first breweries in Canada to do so. The centrifuge spins the beer at a high speed so large sediment can settle to the bottom – similar to a washing machine, or the Gravitron at a local fair. This is the way beer was traditionally made, up until the macro breweries wanted their lagers to be clear, and free from sediment. When beers are filtered, it removes vitamins and minerals that enhance the flavour and aroma of your beer. By keeping our beers unfiltered, this results in more flavourful beer that’s also better for you – a win-win in our books.

Who started the company?

Gary McMullen and the late Kirk Evans founded the brewery in 1996. Our flagship beer, Cream Ale won Best Beer in Canada the same year. In 2008, partner Bob MacDonald and his family joined our team as part owner, and in 2017, Gary transferred the role of president to our former VP of Sales and Marketing, Todd Lewin.

Is Muskoka Brewery independent?

Yes, Muskoka Brewery has been independently owned since 1996 and plans to stay that way!

Why did you move from Taylor Road?

We made the move from Taylor Road to Muskoka Beach Road in 2012 in order to increase our capacity. This means more beer for you – and that’s a good thing, right?

Do you ship your beers to other provinces or countries?

We export and sell our beer in Manitoba, Newfoundland, New Brunswick, Nova Scotia, Prince Edward Island, Western New York, and New Jersey. Check out our Beer Locator to find out more info.

Will you be producing other beers in the future? How will you decide what styles?

We’re always discovering and learning more about beer. Our Moonlight Kettle Series promotes brewery education, and allows us to experiment with new styles. We determine new seasonal and full-time styles based on industry research, and what our brewers excel in brewing. Got a style you think we should try? Send us a message, or better yet, drop by the Brewery with a few bottles and prove it to us!

MOONLIGHT KETTLE BEER CLUB

Why am I paying more than if I buy a 6pk at the brewery?

At Muskoka, we make sure that the ingredients we use in our beers are the best products available, and they sometimes cost more than lesser quality ingredients. Our Moonlight Kettle beers often use specialty ingredients – oysters, tequila barrels, vanilla beans – which makes them more expensive to brew.

We also want to ensure you receive your Moonlight Kettle Series beers intact and fresh, which means we charge all our subscribers an average flat shipping rate to make sure you get them quickly. We always want to keep our costs low to you, our fans, but shipping straight to your door from our Brewery in Bracebridge can sometimes be expensive.

Can I get more than one 6pk a month?

The Moonlight Kettle Series is a limited run, specialty group of beers, so we only brew a small batch. Each batch is distributed to our Tap Room, specialty bars and restaurants, and our Beer Club Members, which means that at this time, we’re only able to send out one 6pk per subscriber each month, in order to have enough of these specialty releases for everyone.

Still thirsty? If you’re looking for more Moonlight Kettle beers, you can check out where to find the brew on tap, or at an LCBO Growler Bar on our Beer Locator.

Why don't you deliver outside Ontario for the Beer Club?

At this time, there are complicated laws limiting where we can ship beer – something we hope will be made easier in the future. Shipping beer outside of the province is also much more expensive, and we want to make sure the Beer Club is as affordable as possible for our subscribers. If you’re ever at a party with Justin Trudeau, put in a good word for the beer industry.

Can I add on other swag from the Hop Shop to my beer club order?

Absolutely! You can add your Little Dipper or Big Dipper to your cart just like any other item, then continue shopping, and checkout when you’re done.

What happens if my beer is delivered and I'm not home?

If you aren’t home when Canada Post brings by your package, you will get a notice to go pick it up from your closest Canada Post office. You will also receive shipping and delivery notifications via email.

How do you control delivering to minors?

When we say we have a beer for everyone, we mean everyone legally allowed to enjoy our beverages. We require Canada Post to obtain a 19+ ID and signature from you to receive your package.

What happens if my bottles break, or the beer goes bad?

We use special shipping containers to secure our bottles and avoid breakage, but with glass packages, sometimes this can happen. If your bottles do break, please let us know immediately, and we will either send you the same beers again (subject to availability) or sign you up for an additional month’s shipment for free. Always let us know if your beer is not up to our premium standards.

DOCKSIDE DRAUGHT

What is the difference between The Canoe and The Kayak?

If you don’t already have a draught unit, the Canoe is for you! The Canoe comes with a draught unit for your home or cottage, while the Kayak doesn’t include a kegerator for dispensing your beer, and is great if you already have a beer-pouring set-up.

Do I get to keep the draught unit for The Canoe package or is it a rental?

The draught unit is yours to keep forever. Perhaps you can pass it down to future generations, and have it live on forever?

If I have a fridge that I would like converted to a draught unit, what package do I choose?

If you would like to get a fridge you already own retrofitted, please contact us and we’ll put you in contact with a third party who can help. Once your fridge is retrofitted to be able to pour beer, the Kayak package will be just what you’re looking for.

Can the draught unit be kept outside?

Yes, it can. However, it should be treated as you would any electronic appliance. We recommend you keep the draught unit covered (ie. under a roof) and in a place where you can keep it plugged in at all times. If the unit is in your boathouse or under a roof in an outdoor bar, it should be fine, and the beer fresh and ready to enjoy! Note: It’s recommended that you don’t leave the fridge in direct sun for long periods of time, as it can cause the fridge to work overtime.

Can I unplug my draught unit when I'm not at my cottage?

No. It is important to keep your draught unit plugged in at all times to ensure that the beer doesn’t get warm.  However, you should always be turning your C02 off while you are away.

If I order more than 2 kegs and they don't fit in the draught unit fridge, do I have to keep them cool?

Yes. Any kegs that you order must be kept cold in either ice or a fridge to ensure the best quality and minimal foaming.

Is there a minimum number of kegs I have to order to be eligible for this program?

No – there is no minimum order required. You can order every week, every other week, once a month, or whatever works for you.

How far ahead do I have to place my order?

You can order between Monday at 9:00am and Thursday at 5:00pm to receive delivery that weekend.

Do you deliver to cottages that are boat access only?

Unfortunately we are unable to deliver to cottages that are only boat access at this time. To be eligible for this program you must have a road access cottage or home.

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